Loom Video
Project Description
🤖 AI Customer Support Agent - Autonomous Multi-Channel Support Platform
Core Problem: Small businesses and e-commerce brands receive hundreds of repetitive customer questions daily across Instagram DMs, websites, and emails. Hiring 24/7 human support is expensive and doesn’t scale. Response delays lead to lost sales and frustrated customers. Solution: An autonomous AI agent that handles customer inquiries 24/7 across multiple channels (Instagram, web widget, API) with access to your entire knowledge base. It answers questions using documents, FAQs, and website content, books appointments via Cal.com, and escalates complex issues to human support. Target Customer: Solopreneurs, e-commerce brands, and SMBs receiving 50+ daily customer inquiries who need to automate support without losing the personal touch. Key Features:
🌐 Multi-Channel Support: Instagram DMs, web widget, REST API
📚 Smart Knowledge Base: Auto-indexes PDFs, DOCX, websites, and FAQs using RAG (Retrieval-Augmented Generation)
🎯 Semantic Search: Qdrant vector database with Gemini 1536-dim embeddings for accurate context retrieval
📅 Appointment Booking: Integrated Cal.com API for availability checks and meeting scheduling
🚨 Smart Escalation: Automatically routes complex issues to human support
⚡ Real-Time Processing: LangGraph autonomous agent with tool orchestration
💬 Conversational Memory: Persistent conversation history with context summarization